Cooper Communication - telecommunications, consumer electronics, and IP technology consultants - Northern Rivers, Tweed and Gold Coast

Samsung Communications

Samsung is a global leader in the manufacture and supply of innovative electronics solutions one of the world's largest companies with global turnover exceeding $100 billion and more than 170,000 employees. With a proven pedigree in the manufacture of electronics for commercial and domestic applications, an annual R&D budget of over $2 billion, and 63,000 staff committed to the development of fixed and wireless communications, Samsung is at the forefront of delivering converged voice and data technologies including Voice over IP, WAN integration and SIP.

Samsung's core strategy continues to be to maintain leadership in the digital convergence revolution with the mission to bring innovation and digital technology to all products in ways that will make life easier, richer, and more enjoyable for all generations and all customers. With this backing, Samsung Communications is perfectly placed to exploit the convergence of telephony and IT services, and provide organisations with cutting-edge communications solutions.

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The phone line is the gateway to your business! Almost always, your first point of business contact is conducted over the phone. Good first impressions are paramount in order to gain customer awareness and confidence.

Sadly.... more often than not, opportunities are missed because the phone is not utilised efficiently. While 94% of all annual advertising budgets are ultimately spent to induce calls, only 6% is spent on the professional management of their most valuable asset...... the phone!

On-Hold Messages are used to inform your callers about exactly what you do and reinforces that they've made the right choice in dealing with you. For some establishments there's no such system and the caller may hear silence.

Do your customers know all the products or services you offer?  Probably not.... In the time that it takes for a call to be transferred or to find information, the caller can be placed on hold and your phone line can be working for you It’s time to enhance the customer experience.

On-hold messages are a very effective marketing tool and an investment that will pay for itself many times over. Everybody likes to hear Statistics, so here are a few. Fact!  70% of calls are placed on hold. Fact!  Average time a caller waits without on hold messages is 44 seconds Fact!  Average time a customer waits with on hold messages is 3.5 minutes This means that your valuable customers wait nearly five times longer with on-hold messaging.

It’s an incredibly powerful way of communicating with customers.

Enhance your image with the “SOUND THAT SELLS”™ There are many reasons why Callahan On-Hold messages is the right choice, but here are just some...

• 100% Australian owned and operated All our equipment is manufactured in Australia
• No long term lock-in contracts
• More product for less overall expenditure
• Fast turnaround time
• Automatic message update reminders
• Full technical support
• Payments are made quarterly, at no additional cost
• Guaranteed customer satisfaction

We understand that most business owners are time poor, so our aim is to take the work load off you and apply our streamlined process, allowing your business to reap the benefits of the on hold messages sooner.

For an obligation free quote, call Cooper Communications and ask about Callahan OnHold Messages today and start making your phone line work for you!

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About engin

Engin is Australia's leading broadband telephone company.

Traditionally, VoIP technology has only been used by large corporations that can afford to invest in this cost saving technology. Since 2004 Engin has been offering this same technology directly to residential and small business customers.

We were the first broadband phone service to be broadly available to Australian consumers and businesses, and the first on the shelves of major retailers. Today we provide services to almost half of the broadband phone market.*

Engin allows any broadband user to make and receive calls over the internet whilst using their existing telephone or an Engin Internet phone. The easy to use service drastically reduces customers phone bills, whilst offering a range of free included features enabling users to actively control their own calls

What is VoIP?

Some people call it VoIP, Voice Over Internet Protocol or a broadband phone service. They're all different ways of describing the latest technology that allows you to save on your phone bill. You make and receive phone calls just like you did before, using a regular phone but instead of your calls being delivered over a regular phone line they travel over your high speed internet connection.

engin is Australia's largest provider, now used by more than 60,000 Australians and as the word spreads on how much you can save, that number is growing all the time.

How Does VoIP Work?

engin connects directly to your broadband internet connection. You simply plug an engin Voice Box into your broadband modem-router and then plug your telephone handset into the Voice Box. Say goodbye to your old phone company and start calling the new way – over the internet, with engin.

Unlike some VoIP services, with engin your computer doesn't need to be switched on to make a call. So long as your broadband connection is operating, you will be able to call with engin.

You Can Call Anywhere With engin

Some VoIP services are only for calling between broadband connected computers. That's not the case with engin. We pass your calls from the internet to the regular phone networks, so you can call people on their mobiles, or at home on a standard phone line and when you do call another engin user its FREE.

Phone Numbers

engin will try and provide you with a phone number for your area, however if that is out of our coverage area, you will be supplied with an engin 1-way number which allows you to make calls using engin.

You can also connect most of engin’s Voice Boxes to your existing phone line, as well as your internet connection allowing all calls to ring through to the same telephone handset.

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ComVirt – Virtual Reception

ComVirt is a company providing professional inbound/Outbound call handling solutions for Small to Large businesses at an affordable investment price, whilst increasing their productivity, saving money, and adding a professional appearance over the phone. Our call centre and services are all based locally in Australia using Australian employees.

We service businesses of any size helping them to cope with day to day call volumes, allowing the business to move forward and get the work at hand completed. For some businesses the cost to outlay for a full time receptionist is too much, and adds further responsibility. At ComVirt we have invested in high class systems and solutions to enable us to work efficiently and professionally as if we are a part of our client’s staff, whilst taking the stress out of their day to day operations. We have a wide range of products to suit particular businesses and different call volume types

Virtual Receptionist - Our virtual receptionist solutions are designed for tradesmen to small businesses that require a receptionist to handle incoming calls but do not have the capital to invest in a full time receptionist. This enables work at hand to be completed faster without stopping every 5 minutes to take calls. Our virtual receptionist also adds a professional appearance to the business, as all calls are answered with a personalised greeting, the calls are then transferred to a specific number/Person or messages are taken then emailed or texted via SMS to specific phone number. Our service ensures all valuable calls are not missed, whilst increasing productivity for a fraction of the price a full time receptionist would cost.

Inbound/Outbound Call Centre Solutions – Our Inbound/Outbound call centre solutions are suited to businesses of any size needing to outsource work. We can adapt our technology and staff to suit particular requirements such as Inbound call handling for marketing campaigns, sales events, sales order processing, technical support hotlines, complaint handling and Outbound call handling for sales/Lead generation, Cold calling etc. Please contact us to discuss possible solutions

Holiday Relief Solutions – Our Holiday Relief Solutions enable tradesman and small business operators to go away on holidays whilst maintaining a presence in the market place for existing clientele, and without losing potential new clientele to competitors by closing the doors. The new business gained from our solutions could pay for your time away