Cooper Communication - telecommunications, consumer electronics, and IP technology consultants - Northern Rivers, Tweed and Gold Coast

The phone line is the gateway to your business! Almost always, your first point of business contact is conducted over the phone. Good first impressions are paramount in order to gain customer awareness and confidence.

Sadly.... more often than not, opportunities are missed because the phone is not utilised efficiently. While 94% of all annual advertising budgets are ultimately spent to induce calls, only 6% is spent on the professional management of their most valuable asset...... the phone!

On-Hold Messages are used to inform your callers about exactly what you do and reinforces that they've made the right choice in dealing with you. For some establishments there's no such system and the caller may hear silence.

Do your customers know all the products or services you offer?  Probably not.... In the time that it takes for a call to be transferred or to find information, the caller can be placed on hold and your phone line can be working for you It’s time to enhance the customer experience.

On-hold messages are a very effective marketing tool and an investment that will pay for itself many times over. Everybody likes to hear Statistics, so here are a few. Fact!  70% of calls are placed on hold. Fact!  Average time a caller waits without on hold messages is 44 seconds Fact!  Average time a customer waits with on hold messages is 3.5 minutes This means that your valuable customers wait nearly five times longer with on-hold messaging.

It’s an incredibly powerful way of communicating with customers.

Enhance your image with the “SOUND THAT SELLS”™ There are many reasons why Callahan On-Hold messages is the right choice, but here are just some...

• 100% Australian owned and operated All our equipment is manufactured in Australia
• No long term lock-in contracts
• More product for less overall expenditure
• Fast turnaround time
• Automatic message update reminders
• Full technical support
• Payments are made quarterly, at no additional cost
• Guaranteed customer satisfaction

We understand that most business owners are time poor, so our aim is to take the work load off you and apply our streamlined process, allowing your business to reap the benefits of the on hold messages sooner.

For an obligation free quote, call Cooper Communications and ask about Callahan OnHold Messages today and start making your phone line work for you!

Call us on 1300 972 104 

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