Unified Communications Gives Your Staff, Clients And Suppliers A Seemless Communication Chanel

If you are looking to make sure your office communication flows smoothly between internal and external chanels than a Unified Communications system is what you are looking for.

To find out more click on one of our recommended solutions below.

 

Samsung Xchange

Samsung Xchange - Discover Whose Calling Before You Even Answer The Phone

Samsung Xchange connects your telephone to your office computer, making you more productive.

Samsung Xchange connects your telephone to your office computer, making you more productive. When a call is received by your telephone, the caller's telephone number (CLI) is displayed on your screen in a small, discreet, notification window. .Samsung Xchange also connects to your company's CRM database/application and looks up the name of the caller in the database for you and displays it. This will allow you to know who's calling even before answering the phone.

You can also use the buttons on the notification window to answer the call, or to bring up the caller's record in the CRM application, saving you valuable time during the call - making you more productive and your customers happier.

As well as "popping" inbound callers details, Samsung Xchange allows you to quickly and easily dial from your CRM application and search for contacts by name or location - often in an easier way than is provided by the actual CRM application itself.

In addition to CRM integration and call previewing, Samsung Xchange provides the following features:

  • Call control from your PC.
  • Internal contact manager for private contacts that are not in the company's main CRM database.
  • A detailed call history to see at a glance who you have been calling and called by, no more lost calls.
  • Dial from anywhere - Web pages, Microsoft applications, most database applications and many other places.
  • Presence - see the presence status of colleagues, including whether they are in DND, out of the office, in a meeting, etc. and quickly call them.

PRESENCE

The Presence window in Samsung Xchange allows you to view a customisable, quick-searchable list of other extensionsand people and see everything about them at a glance (security settings permitting): their name, number, department, whether they are in the office, available or an a call, who they are on the phone to and whether they have Do Not Disturb or Call Forward turned on.

CALL CONTROL

Using Samsung Xchange, you can completely control your handset from your PC. Make calls and pick up calls that are ringing (even ones that are not ringing at your handset), hang-up, deflect/forward calls, put calls on hold, perform transfers and consultations. Using Samsung Xchange makes call control easy so minimal training is required and mistakes like accidentally hanging up on callers are a thing of the past.

ADDRESS BOOK

The Address Book feature on Samsung Xchange allows you to search all your CRM databases simultaneously, as well as storing an internal list of contacts that are not in any of your CRM databases. From the search results, you can quickly dial, email, or show the contact in your CRM application to see more information.

 

FEATURES


Function

Dial

Presence

Integrator

 

Call Control

 

 

 

 

Hold

Y

Y

Y

 

Transfer

Y

Y

Y

 

Consult

Y

Y

Y

 

Deflect

Y

Y

Y

 

Answer

Y

Y

Y

 

Other extension answer

N

Y

Y

 

Features

 

 

 

 

Other user Presence status

N

Y

Y

 

Other user Telephone status

Y

Y

Y

 

Own Caller/Called party details

Y

Y

Y

 

Other user Caller/Called party details

N

Y

Y

 

Set availablity status

N

Y

Y

 

Set out of office message

Y

Y

Y

 

Progressive search of users in presence window

Y

Y

Y

 

Personal address book

Y

Y

Y

 

Shared address book

Y

Y

Y

 

Simultaneous search of multiple address books

N

Y

Y

 

Multi contact media from address books

Y

Y

Y

 

Call history (50 calls per page)

Y (1 Page)

Y (Unlimited)

Y (Unlimited)

 

Call Preview window with call control

Y

Y

Y

 

MS Outlook dialling integration

Y

Y

Y

 

MS Outlook incoming call contact searching

Y

Y

Y

 

MS Outlook calendar Integration

N

Y

Y

 

Dialling from browser page

Y

Y

Y

 

Dialling from call history

Y

Y

Y

 

Dialling from web based corporate contact systems

Y

Y

Y

 

Dialling from Clip Board

Y

Y

Y

 

Dialling from bespoke application

Y

Y

Y

 

Dialling from TAPI enabled applications

Y

Y

Y

 

MS Windows Smart Tag Dialling

Y

Y

Y

 

Multi Language

Y

Y

Y

 

Selectable skins

Y

Y

Y

 

PC selectable ring tone

Y

Y

Y

 

PC sound mute on call activity

Y

Y

Y

 

Import and Export of dial configuration settings

Y

Y

Y

 

Contacts database searching

N

Y

Y

 

Hot desking

N*

Y

Y

 

Database Integration

 

 

 

Version Supported

ACT!

N

Y

Y

2008-2011

GoldMine

N

Y

Y

5.5-8.5

Lotus Notes

Y

Y

Y

7-8.5

Maximiser

N

Y

Y

9-Nov

Microsoft Access

N

Y

Y

2000-2010

Microsoft CRM

N

N

Y

3-Apr

Microsoft Outlook

Y

Y

Y

2000-2010 (not 64bit)

NetSuite

N

N

Y

Na

Sage CRM

N

N

Y

Na

Sage Line 50

N

N

Y

2008-2011

Salesforce

N

N

Y

Pro & Enterprise

SugarCRM

N

N

Y

5.0-6.0

SuperOffice

N

N

Y

6.1-6.3

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OfficeServ Communicator

The Simple Solution For Effective Communication Between Staff, Customer And Suppliers - OfficeServ Communicator

Samsung Unified Communications allows your staff to better connect, communicate and collaborate with each other, customers and suppliers.

OfficeServ Communicator is an integrated communications application able to bring together voice, video and instant messaging communications. It also adds administration functions to personalise your handset, and high-end functionality scalable to your business. Get access to big system functions at a price to match your business size.

OfficeServ Communicator provides benefits including the ability to dial direct from your Microsoft Outlook contacts list, to see a list of who has called you, who you have called, any missed calls and simple redial on any of the numbers. OfficeServ Communicator provides these functions and many more, with the simple to install software it makes it even easier for you to get these features on to your individual PC.

Video communications are rapidly becoming as important as voice. With the OfficeServ Communicator, making a video call is as simple as making a voice call. If you have a simple web cam attached to your PC, OfficeServ communicator will make a call to a similarly equipped remote worker and the video call is automatically set up. There is even the option to extend this to a simple video conference, just call the other people you want to join and they are added to your call. If they don’t have video capability they can still join. Saving you writing up the minutes, the simple recording feature allows you to recall what has been discussed at the meeting. All you have to do is press the record button, the voice and video is then saved to your PC.

Clear benefits

  • Integrates with new IP terminals so that no server is required for entry level module.
  • Licensed on a per user basis with no initial server license required making it scalable down to the smaller user.
  • Simple add hoc call recording to local PC
  • Simple add hoc video recording to local PC
  • Presence and presence management
  • White boarding
  • Application sharing
  • Screen popping of contact information
  • Screen popping of MS Outlook contact list
  • Click to dial from own application or MS Outlook
  • Configuration tool for handset, features, ringtones, pictures, phonebook
  • Dual mode – Standalone SoftPhone or used in conjunction with a handset.

By utilising a modular application structure the OfficeServ Communicator can easily be enhanced to include full Instant Messaging and Presence. This is now an essential tool for businesses that use remote workers or are even located in a large premises. This will save you wasting time trying to call people who are not at their desks or who do not wish to be disturbed if they are working on a priority project.

Simple clear icons show the status of members and phones. If you need to communicate with another user but a phone call is too intrusive and an e-mail might get ignored, Instant Messaging (IM) is often the preferred communication medium. With OfficeServ Communicator this function is fully integrated and opens up further communication channels. An IM communication can be escalated to a voice and video communication with application sharing and white boarding and all details can be recorded and played back later.

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