BUSINESS VOICE SOLUTIONS

Are you looking to improve the communication and collaboration within your business? Our business voice solutions offer a range of services to help you achieve this. Don't settle for suboptimal communication. Contact us today to learn more about our business voice solutions and see how we can help your business succeed.

 
 

business SIP

SIP is a proven solution that reduces call costs and eliminates the need for separate networks, making it cost-effective. It's scalable and flexible, adapting to changing business needs and improving productivity with advanced features like unified messaging and video conferencing. SIP also provides a reliable and secure connection, reducing downtime and improving overall communication reliability. Enhanced mobility allows employees to work from anywhere, on any device, providing greater flexibility and work-life balance.


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CLoud pbx

Cloud PBX is a cloud-based telephone system that provides an efficient, reliable and cost-effective way for businesses to manage their telephone communication. Here are some of its key benefits:

  1. Scalable: Easily adjusted to meet changing business needs without hardware upgrades.
  2. Flexible: Accessible from anywhere, anytime using smartphones, laptops, or desktops.
  3. Cost-effective: Eliminates expensive hardware and maintenance.
  4. Reliable: Managed by experts for 99.999% uptime, eliminating downtime and hardware failures.
  5. Advanced features: Includes voicemail, auto-attendant, call forwarding, and conference calling.
  6. Easy setup and maintenance: No technical expertise required, allowing businesses to focus on core operations.
 
 

on-prem phone systems

Offering businesses a reliable, secure, and customizable solution for their communication needs. Here are some benefits:

  1. Increased control and customization: On-premise phone systems offer businesses complete control over setup, configuration, and management for tailored communication needs.
  2. Enhanced security: Data and information are stored on-site, reducing the risk of data breaches and unauthorized access.
  3. Reliability: With no reliance on an internet connection, on-premise phone systems experience fewer disruptions and downtime.
  4. Cost-effective: No ongoing subscription fees or data storage charges make on-premise phone systems a more cost-effective option in the long run.
  5. Integration: On-premise phone systems easily integrate with other in-house systems and applications, streamlining processes and increasing efficiency.

unified communications

Unified Communications (UC) is a modern and innovative way of managing all your business communication needs in a single platform. You can streamline communication between employees, customers and stakeholders, and improve overall efficiency and productivity.

With features such as instant messaging, voice and video calls, virtual meetings, email, file sharing and more, UC enables businesses to keep in touch with their teams and customers from anywhere, at any time, using any device.

UC also provides insights and analytics to optimize communication patterns and streamline processes. With security, reliability, and scalability, UC ensures continued connectivity for growing businesses. 

 
 

call us today and be part of the revolution
 

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video conferencing solutions

Looking for an effective and seamless way to communicate with your team, clients, and partners no matter where they are in the world? Our video conferencing solutions offer the ultimate in remote collaboration and communication, with features including:

  • High-definition video and audio quality, so you can feel like you're in the same room even when you're miles apart.
  • Screen sharing and collaboration tools, allowing you to present and work together on documents, presentations, and more
  • Mobile compatibility, so you can join or host a meeting from anywhere, on any device.
  • Robust security and privacy features, including encryption and password protection, to keep your information safe.
  • Customizable settings and branding, so you can create a truly personalized experience for you and your team.

inbound voice solutions

Inbound voice solutions improve customer satisfaction, reduce wait times and automate tasks. Some key features include:

  • Interactive Voice Response (IVR): An IVR system can help customers quickly find the information they need, without having to speak with a representative.

  • Call Routing: Calls can be routed to the most appropriate agent based on criteria such as language, department, or skill set.

  • Call Queuing: Inbound voice solutions can help manage call volume by holding callers in a virtual queue until an agent becomes available.

  • Call Analytics: These solutions can provide valuable insights into call volume, wait times, and customer behavior, helping you identify opportunities for improvement.

By implementing inbound voice solutions, you can provide your customers with a seamless and positive experience, while also improving your overall operations.

 

 

Mobile network services

4G and 5G are the latest generations of wireless technology that offer faster internet speeds and better network coverage. In terms of voice services, both 4G and 5G networks provide high-quality voice calls, but 5G has some added benefits.

With 5G, voice calls are clearer and have less latency. This means that you can have a more natural and real-time conversation with no delay or drop in sound quality.

5G also offers advanced features like high-definition voice, providing even better sound quality for calls. It also allows for more simultaneous users on the network, so there's less chance of network congestion, and calls are less likely to drop. 

 

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"A client of mine who was purchasing a business asked me for some advice regarding phone services and systems -
I referred him to Casey Cooper and he is extremely happy with the quality of the service and Casey's expertise in dealing with the Telco supplier
- fast friendly expert support, saving hours of time on the phone with Telstra - thanks Casey - more clients heading your way!"

Regards Geoffrey Colwill

 
 

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Cooper Communications has a reputation for providing innovative and customized communication solutions to meet the specific needs of its customers. Our team of Business Accredited experts have the experience to help you improve your business's productivity and efficiency with innovative technology.
 

HEAD OFFICE: 1300 972 104
TWEED COAST + NORTHERN NSW: 0266 222 456
GOLD COAST + BRISBANE: 0755 131 355
GRAFTON + COFFS HARBOUR: 0266 411 234